Refunds and refill

Updated: 22 September 2026

Rules

An order canceled before the start is refunded to the balance in full.
On partial delivery the cost of the undelivered part is refunded: order amount × (ordered − delivered) ÷ ordered.
A refill tops up drops on offers that state it and is not a refund.
A wrong link entered by the buyer is not grounds for a refund once delivery has started; before the start the order is canceled in full.
Refunds go to the cabinet balance. Withdrawals from the balance to a payment method are handled by support separately.

Open the order list in the cabinet and note the order number.
Write to afferbloom@gmail.com with the order number and a description of the issue.
We check the order and refund the balance or top up the order.