Refill, cancellation and refunds: how TGFocus guarantees work
TGFocus guarantees are simple: the order is delivered in the ordered quantity, drops on refill offers are topped up, and the undelivered part is refunded to your balance. Here is how each point works.
Refill
| Offer | Refill |
|---|---|
| Channel members, with refill | Yes: drops are topped up |
| Channel members, 60-day refill | 60 days from delivery, for invite-link orders |
| Group members, from search, bulk from 100,000 | No |
| Premium members | No: time-limited, members stay for the paid period |
To get a refill, contact support with the order number and the current member count. A refill tops the count back up to the ordered quantity and is not a refund.
Cancellation
Before delivery starts, an order can be canceled via support and the money returns to your balance in full. After the start, cancellation is not possible, but partial delivery is refunded. Some Premium member offers cannot be canceled after checkout, as stated in the offer table.
Refund on partial delivery
The refund is proportional: order cost × (ordered − delivered) ÷ ordered. The amount goes back to your cabinet balance. A wrong link entered at checkout is not grounds for a refund once delivery has started.
What we do not guarantee
- Audience engagement, sales and organic growth: promotion changes counters, not people's behaviour.
- The number of boosts from Premium members: it depends on the members' own actions and Telegram's rules.
- No drops on no-refill offers.