Order statuses and partial delivery
The order status is shown in the cabinet at app.tgfocus.com in the order list. Below is what each status means and what to do.
Statuses
| Status | Meaning | What to do |
|---|---|---|
| Pending | The order is accepted and waiting to start | Nothing, the status changes on its own |
| In progress | Members, views or reactions have started arriving | Compare the counter with the ordered quantity |
| Completed | The ordered quantity was delivered | If there was a drop later, see the offer's refill terms |
| Partial | Delivery stopped before the full quantity | We refund the undelivered part; contact support with any question |
| Canceled | The order was not fulfilled, the money is back on the balance | Check the link and order again |
Partial delivery
If an order is partially delivered, the cost of the undelivered part is returned to your cabinet balance. Refill and refund are different: a refill tops up drops after full delivery, a refund compensates what was not delivered.
When to contact support
- The order has been “Pending” for more than a day.
- After “Completed” the counter is noticeably below the ordered quantity on a refill offer.
- You entered a wrong link: report it as early as possible; before the start the order is canceled in full.
Include the order number from the cabinet. Support: afferbloom@gmail.com.